Bond Wear
Return & Exchange Policy
We want you to love every piece you choose
Timeframe
3 Days
Full RefundReturn within 3 days of delivery for a full refund.
7 Days
ExchangeExchanges are available within 7 days of delivery.
How to Make a Return
Refund Request
Submit your return request through your account profile — click here to log in.
Exchanges
For exchanges, contact our WhatsApp customer service at +971 58 8828498.
Condition of Items
Item Condition
Items must be returned unused, unwashed, and free from stains, makeup, or any signs of wear.
Packaging
All original packaging, tags, and accompanying accessories must be included.
Processing
Inspection
Refunds and exchanges are processed once the returned item has been received and inspected at our warehouse.
Delivery Fees
Return Shipping
Return and exchange delivery costs are the responsibility of the customer.
Factory Defects
In the rare case of a factory defect, Bond Wear will cover all delivery fees in full.
Exclusions
Customised Items
Items from our Jalabiya Collection and all customised pieces are not eligible for return or exchange.
Perfumes & Accessories
Perfumes and accessories are not eligible for return or exchange.
Please note: All exclusions are final and cannot be overridden under any circumstances.